ORDER PROCESSING/SHIPPING/RETURNS|VIRGIN HAIR
Please read this information carefully as it contains important details about your rights and obligations as well as limitations and exclusions that may apply to you.
Orders are not processed on weekends and holidays. Products ship within 1-3 business days if the items are in stock in the store. If Items are not in stock in store we will ship within 5-7 business days. During major promotions, processing times may take up to 5 business days.
BLACK FRIDAY WEEKEND/CYBERMONDAY: Processing times may take up to 5-7 business days.
Terms of payment are always 100% upfront. We accept most major credit cards. As soon as you place an order online, your credit card will be charged. Credit card fraud and theft of our merchandise will be lead to prosecution to the fullest extent of the law.
Your billing and shipping address must match in order to complete a transaction on this site.
All orders within the US are shipped via USPS & UPS with receipt confirmation. It takes approximately 2-3 business days for orders to be delivered after being shipped. Orders would be prepared for shipping once payment is confirmed and cleared. International orders typically take up to10 business days for delivery and are shipped via FedEx (Orders to Canada ship via USPS Express). Hair Addict Lounge reserves the right to change the delivery method specified on this website to a comparable method. Shipping charges may be more or less than the actual rate charged by the carrier. All shipping costs must be paid in full at the time of the order. If you have tracked your package and there is a discrepancy in delivery information or it has been lost in transit please contact your local usps or ups to have them trace your package and start an investigation.
Refund and Exchange Policy
All sales are FINAL and there are no refunds allowed due to the exclusive nature and high appeal of our products. ALSO Due to COVID-19 NO EXCHANGES OR REFUNDS.
All Sales are Final on clearance and sale items. No exchanges or returns will be accepted.
NOTE: DUE TO THE DELICATE NATURE OF LACE CLOSURES, THEY CAN NOT BE EXCHANGED OR REPLACED.
Limitation of Liability
Hair Addict Lounge, does not accept liability beyond the remedies set forth herein, including any liability for products not being available for, or the provision of services and support. Hair Addict Lounge will not be liable for consequential, special, indirect or punitive damages even if advised of the possibility of such damages, or for any claim by any third party except as expressly provided herein. This limitation of liability applies both to products and services. Customer agrees that for any liability related to the purchase of products, Hair Addict Lounge is not liable or responsible for any amount of damages above the aggregate dollar amount paid by customer for the purchase of products under this agreement. Customer agrees that for any liability related to the purchase of services not bundled with products under this agreement, Hair Addict Lounge LLC is not liable or responsible for any amount of damages above the aggregate dollar amount paid by customer for the purchase of services under this agreement.
Errors and Shipment Delays
We will not be responsible for shipment delays due to weather or other natural or environmental factors, we will try our best to ship out products at the specified timeframe promised. However, we advise that you place your order far in advance to allow for unplanned delays. All shipping errors must be reported 3 business days of the date of delivery. Once confirmed that an incorrect item was sent, we reserve the right to resend the correct product or refund your money. However, the incorrect products must be returned to our office prior to re-shipping of products.
All international customers are required to submit a signed credit card authorization form complete with supporting documents. Once you've placed your order you will be contacted by Customer Service to provide this information.
International Shipments must clear customs. The rules and requirements for customs clearance vary from country to country. It is the customer's responsibility to pay any additional taxes, fees or duties or to arrange for any permits or special paperwork that may be required. Invoices are sent with all shipments. This is the only document that will be sent with your shipment.